Privacy Policy

1. Introduction

Hermello ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service and website at www.hermello.com. By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

When you sign up for or use our service, we may collect:

• Full name and contact information (email address, phone number)
• Location information (city/state)
• Questions and information you share with our AI agent
• SMS opt-in consent preferences (account notifications and/or customer care)

3. SMS Messaging

If you opt in to receive SMS messages from Hermello, the following terms apply:

• You may receive Account Notification messages and/or Customer Care messages depending on your opt-in selections.
• Message and data rates may apply. Message frequency varies.
• To opt out, reply STOP to any message. To get help, reply HELP or contact us at support@tryhermello.com.
• No mobile information will be shared with or sold to third parties for marketing or promotional purposes.
• Opting in to SMS is optional and not required to use our service.

4. How We Use Your Information

• To provide and improve our AI-powered service
• To communicate with you about your account or inquiries
• To send SMS messages you have opted into
• To comply with legal obligations

5. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Hermello
7421 Burnet Rd, Suite 184, Austin, TX 78757
Email: support@tryhermello.com